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faw sDISCOLORED WATER

WHY IS MY WATER TEMPORARILY DISCOLORED?
Water main breaks, water system maintenance, firefighting activities, extremely high system demand or other activities, including unauthorized use of fire hydrants, can increase the speed at which water travels through water mains. When this occurs, iron and manganese sediment in mains may get stirred up, temporarily resulting in discolored water.

IS DISCOLORED WATER SAFE TO DRINK?
Discolored water caused by iron and manganese sediment has no health impact and it is safe to drink.  Understandably, you may prefer to wait until it clears before using it.

SHOULD I BOIL MY WATER IF IT IS DISCOLORED?
Unless you have been notified that you are under a boil water order, you do not need to boil the water, even if the water is discolored.

WHAT SHOULD I DO IF MY WATER BECOMES DISCOLORED?
Run a cold water faucet at the lowest level of the house for a few minutes or try running the cold water in the bath tub. If the water does not clear, wait an hour or two and repeat the process. After the water clears, flush the cold water faucets throughout the house. If the water doesn’t clear after a few hours, please contact the Water Division at 508-230-0850.

CAN I USE MY HOT WATER/ DISHWASHER/ WASHING MACHINE?
Please wait until the water clears before using the hot water, dishwasher or washing machine. This will help prevent the sediment from collecting in the appliances. It will also help avoid laundry stains.

WHAT IS THE WATER DIVISION DOING TO ADDRESS DISCOLORED WATER?
The Water Division takes these types of issues very seriously.   The Water Division routinely flushes water lines through fire hydrants to remove sediment that collects in the water mains. The Water Division is currently in the process of designing a water treatment plant to remove excess iron and manganese from our source water prior to the water entering the distribution system. 

GENERAL QUESTIONS

WHAT IS THE CUSTOMER SERVICE CHARGE?
The purpose for the customer service charge is that there are various costs to the Water Division which include expenses to maintain meters, read meters, billing, collection and administrative expenses of the staff. Each customer on the system is responsible for paying the customer service charge in addition to the charge for the water they use.

METERING QUESTIONS

WHY DO YOU HAVE TO GAIN ACCESS TO MY HOUSE TO CHANGE MY METER?  ISN'T IT ON THE OUTSIDE OF MY HOUSE?
The box on the outside of the house is a remote reader.  The actual meter is inside your home.  We are presently upgrading all meters to radio read and will eliminate the need for a remote reader.

CAN I BE SURE THAT THE RADIO READ METERS WILL BE MY READING AND NOT MY NEIGHBORS? 
Absolutely – each meter is identified by a serial number which will only transmit your reading for your usage.