- National Grid COVID-19 Response
National Grid has temporarily suspended collections-related activities, including service disconnections, to lessen any financial hardship caused by the COVID-19 pandemic. These policies will remain in effect at least until the end of April when we will evaluate their continued need. Your service will not be shut off if you can’t pay. You will not be charged new fees for late payments. Your regular billing and due dates remain unchanged. We offer assistance programs and options providing more time to pay. For help, click here.
National Grid Helpline
- Columbia Gas of Massachusetts COVID-19 Response
Columbia gas is voluntarily suspending customer shutoffs for non-payment in response to the COVID-19 pandemic. This suspension applies to residential, commercial and industrial customers and will remain in effect until further notice. Columbia Gas will continue to connect and reconnect service to ensure our customers have heat and hot water. Their employees are taking recommended health precautions before entering a customer’s home and while inside.
Columbia Gas Helpline
- Waste Management’s residential contact centers are temporarily closed. Business contact centers remain operational. They are currently maintaining our standard collection service.
Waste Management Customer Service
Fuel Assistance (SELF HELP) ***until May 29th** Call directly at 508-588-5440 and leave a voicemail with your name, phone number and the nature of your call. You can also make an intake appointment online at: Self help.
If you are without heat please call 774-539-2631 for assistance.
The buildings are closed to the public. Staff is performing all their duties via phone including intake appointments. Documents will not be reviewed for 1 week after receipt. They are anticipating returning calls within 24 hours. Clients can check the status of their application through the 24 hour automated system.